B2B E-Commerce • 1. B2B E-Commerce Players in India Adopt BPO Models–A Case- Based Study Ranjit Goswami (Ranjit.goswami@gmail.com) S K De (drskde@vgsom.iitkgp.ernet.in) B. Datta (bd@vgsom.iitkgp.ernet.in) Indian Institute of Technology, KharagpurAbstract. India is an established global leader in IT, ITES and BPO sectors dueto the various global and local developments over the last decade.

Aug 18, 2015. Study and usage of software project management tools such as cost estimates and Scheduling. Online Ticket Reservation System( EBooking, E purchase-payment model) 4. Payroll System 5. Alexis Leon, ―ERP Demystified‖, Tata McGraw Hill, New Delhi, 2007 LTPC 3003 117 REFERENCES 1. Avis Europe fleet is spread in 3,000 locations in 108 countries, advanced e-booking system, efficient book in and return, high quality service and competitive price. Internal Control and Risk Management An effective system of control have continued which also takes operational, compliance control, risk management and the. Project Management Demystified [Geoff Reiss] on Amazon.com. *FREE* shipping on qualifying offers. Concise, practical and entertaining to read, this excellent introduction to project management is an indispensable book for professionals and students working in or studying project management in business.

Thesimilarities in technology and capabilities, and the clustering tendency of thesesectors should have led India to the position of global leadership in e-commerceas well. Blood And Ashes Outerspace Rar. We find, on the contrary, Indian e-commerce sector does lag behind itsglobal counterparts, and also its domestic peers engaged in IT & BPO sectors.In this case-based study, we focus on the evolution of business models of thefirms engaged in e-commerce in India, and map them against established e-business and BPO models.

We find that B2B e-commerce players in India areincreasingly adopting BPO business models in the areas of procurement anddisposal services. We also ask pertinent questions on scalability of the BPOmodels that Indian e-commerce firms increasingly adopt.Keywords: E-commerce, BPO, India, Business Models, Adoption, B2BThis paper, due to lack of authentic data in Indian Internet and e-commerce (EC)space, examines cases from Indian EC sector to explore more the how and notthe why query in investigating relative position of Indian EC firms in the globallandscape. Surprisingly, Indian EC players are nowhere near the scale of globalEC players, whereas in other two related technology areas – in the broadInformation Technology (IT) and ITES (IT-Enabled Services) areas, Indianplayers increasingly occupied, and continue to occupy global center-stage. ©Great Lakes Herald – October 2007 Volume 1, Issue 2 by Great Lakes Institute of Management, Chennai - 1 - • We acknowledge that content in the websites of these studied firms do change continuously in a dynamic manner in this fast evolving industry. Having acknowledged that, the core business model, and the trend of shift mostly remain intact. The paper therefore is more of a snapshot picture of Indian B2B EC firms in late 2006/early 2007.

We also acknowledge that the cases selected for this study may not be representative of Indian e-commerce space as such; and do not include popular portals or the new-age Web 2. Honeywell Vista 20p Installation Manual Pdf. 0 applications (the latter being more of a 2nd wave of Internet, while our study focused on the 1st wave, that too in the B2B domain). Background Check Indias Share in World BPO Market Contrary to the scales and growth achieved so far by both IT and BPO sectors in India, Indian e-commerce players are yet to achieve that benchmark or thereby get similar global recognition. Indian BPO firms garnered $2 billion of offshore BPO market out of $3 billion in 2004, and same share in 2007 is expected to be $13. Download Video Crow Zero 1 Full. 8 billion out of global offshore market of $24 billion (Gartner, 2003). As per Gartner estimates, Offshore BPO market in 2007 would account for 14% of overall BPO market ( $134 billion). Compared to the above, a review of Indian EC space speaks of no such achievements. To quote from a blog (Anurag Gupta, 2006): There is no Indian Internet brand which has either gone global or shaken the Internet world by sheer innovation. Why is that despite having a talent pool of good technology & business professionals and despite VC/PE (Venture Capitalist/Private Equity) money chasing Indian Internet business ideas we do not have even ONE global internet brand!

More so, when the playing field is really level in the digital world—after all isnt that what internet is all about? Forget about creating a global brand, where is Indias answer to Chinas Alibaba or Sohu, which can get a Google or Yahoo to sit up and take notice. Echoing a similar voice, another article in The Web Developers Journal (Govil, 2000) reported only three Indian internet companies listed on NASDAQ whereas the comparable figure from tiny Israel was 97. This paper examines what leading B2B EC firms in India are focusing at in the background of this anomaly, first to survive and subsequently to catapult them into the global league. At the same time, we also examine scalability and©Great Lakes Herald – October 2007 Volume 1, Issue 2 by Great Lakes Institute of Management, Chennai - 2 - • likelihood of success of their evolved business models, which increasinglyattune to BPO framework as per our findings. As companies operating in a sophisticated market, where there is a largeand profitable group of customers, have an advantage over firms operating inmarkets that lack this sophistication (Javalgi et al., 2004), IT and BPO players inIndia representing one end of ICT revolution have shown excellentperformance by focusing on overseas lucrative markets, while Indian e-commerce players focusing on domestic business opportunities increasinglystruggled for that elusive growth.